http://dspace.cityu.edu.hk:80/handle/2031/5664 2013-04-30T10:22:12Z 2013-04-30T10:22:12Z Wong, Chi Wing ( 王志榮) http://dspace.cityu.edu.hk:80/handle/2031/6478 2012-08-07T07:42:19Z 2011-01-01T00:00:00Z

Title: ERP implementation in China : success indicators and critical success factors in Chinese telecom SOEs from the project management perspective Authors: Wong, Chi Wing ( 王志榮) Abstract: Based upon a thorough literature review and ten years of professional Enterprise Resource Planning (ERP) experience in China, I have developed a practical ERP Success Model. The model includes six success indicators and fifteen critical success factors (CSFs). To ensure its comprehensiveness, the model has been tested through in-depth interviews with six Chinese ERP experts. After some revisions as a result of this, three top success indicators and eight top CSFs have been identified to form a simplified ERP Success Model. The four state-owned enterprises (SOEs) of the Chinese telecom industry have been among the pioneers implementing ERP systems in China since 2000. Studies of these early birds’ successes in ERP implementation in China will certainly offer great insights into the development of ERP. In view of the above, this paper reports on an in-depth study of the ERP systems implemented by the telecom industry in China. The particular focus is on all the four telecom SOEs that have implemented SAP or Oracle ERP systems from 2002 to 2007. In-depth semi-structured interviews using the ERP Success Model framework have been conducted with project managers of six ERP implementation cases in the four telecom SOEs. Based on the project ratings obtained from the six telecom ERP implementation cases, the ERP Success Model was tested for its practicality. A rating analysis was formulated from the correlations between two sets of average performance ratings based separately on the six success indicators and the fifteen CSFs. The high correlations suggest that the ERP Success Model can be a valuable tool to guide practitioners towards a successful ERP implementation in China by focusing on the variables introduced in the model. Furthermore, based on the interviews conducted and information collected, comprehensive analysis has produced answers to the following research questions. Q.1: What are the key success indicators that can define a successful ERP implementation in China? Q.1a: How do Chinese Telecom state-owned enterprises (SOEs) define ERP success? Q.2: What are the critical success factors that lead to a successful ERP implementation in China? Q.2a: Why are some ERP implementations in Chinese Telecom SOEs more successful than others? Q.3: From a project management's perspective, how do implementation processes affect the likelihood of ERP implementation success or failure in Chinese Telecom SOEs? Finally, through the detailed analysis of all the six target cases, I make the following practical recommendations for ERP implementation in China particularly for Chinese Telecom SOEs, hoping they may contribute to the future success of ERP development in China. 1. Importance of Establishing "Nationwide Templates 2. Importance of Top Management Support 3. Necessity of User Involvement 4. Users’ need for Education and Training 5. Value of Finance Led ERP Projects 6. Minimal Software Customization plus the Need for Localization 7. More Attention to Culture and People related CSFs 8. The Need to Deal with Personal Interest 9. The Need to Deal with Fears of Losing Job 10. Balancing the Need for Controls with Security Loading 11. Addressing Functional Needs The findings from this research have broad implications for ERP implementation in China, particularly for SOEs. Notes: CityU Call Number: HD30.213 .W63 2011; 311 leaves : ill. 30 cm.; Thesis (DBA)--City University of Hong Kong, 2011.; Includes bibliographical references (leaves 281-286)

2011-01-01T00:00:00Z Wan, Sai Chuen ( 尹世全) http://dspace.cityu.edu.hk:80/handle/2031/6477 2012-08-07T07:42:17Z 2011-01-01T00:00:00Z

Title: The importance of IT project managers' soft competence for IT project success : an exploratory study in banking and finance Authors: Wan, Sai Chuen ( 尹世全) Abstract: This dissertation examines the most important soft competencies of IT project managers for IT project success in the banking and financial services industry. Based on the literature of project management research, the researcher has selected relevant items for both IT project manager’s soft competence and IT project success. Industry case studies and expert interviews are used to determine the most important items among the relevant items The research model is then tested through an extensive web survey, which was distributed through the 3 largest professional bodies consisting of more than 13,000 project professional members. The hypotheses (model) were tested using data collected from 333 valid responses from IT project practitioners in the banking and finance sector who were involved in 4 roles, namely IT project managers, the managers of IT project managers, IT systems users and IT project participants. The empirical results show that the most important soft competencies for IT project managers are "problem solving skills, the ability to "manage expectations" and presentation skills". These competencies have a strong positive impact on the fulfillment of business/user requirements, team satisfaction and quality success criteria. While for other quantifiable success criteria, such as schedules and budgeting, the "social skill" of an IT project manager can play a more critical role. Therefore, the research hypothesis, "The soft competencies of IT project managers are positively correlated with IT project success in the banking and financial services industry", is supported empirically. The design of this research represents a break-through in the project management research domain. The two-phase approach takes advantage of both qualitative and quantitative research methods. Phase 1 uses a case study to explore new ideas in the contemporary context. Then, in phase 2, these ideas are tested in a pilot survey that is validated by an industry expert group consisting current industry practitioners, project professional body representatives and university professors. The mass-scale survey is then carried out in the world’s main financial centre. This unique mix-method with multi-stakeholder research design significantly improved the reliability, validity, relevance, practicality and coherence of the research findings. The findings provide solid evidence of the correlation relationships between the most important soft competencies of IT project managers and the specific IT project success criteria. Furthermore, the rankings of the project success criteria and IT project managers’ soft competence from the perspective of different stakeholders are presented. These findings represent a new chapter in current project management theory and practice. In addition to filling this gap in the literature, the results of this study could also assist the career development of project management professionals, help business leaders to select effective project managers and enable organizations to better allocate human resources. Notes: CityU Call Number: HD38.2 .W354 2011; xiii, 316 leaves : ill. (some col.) 30 cm.; Thesis (DBA)--City University of Hong Kong, 2011.; Includes bibliographical references (leaves 257-274)

2011-01-01T00:00:00Z Tang, Lai Wah ( 鄧麗華) http://dspace.cityu.edu.hk:80/handle/2031/6476 2012-08-07T07:42:15Z 2011-01-01T00:00:00Z

Title: An empirical study of the effectiveness of internal control over financial reporting : the effect of audit committee quality and participation in IT governance Authors: Tang, Lai Wah ( 鄧麗華) Abstract: High quality financial reporting and good corporate governance, including effective internal control systems, are key factors in improving economic efficiency and enhancing investor confidence in financial markets. The Sarbanes-Oxley Act (SOX) of 2002 emphasizes the importance of reviewing the effectiveness of internal control over financial reporting (ICOFR). Because a company‟s audit committee performs the critical role of reviewing internal control, the quality of the audit committee should affect the effectiveness of ICOFR. In an era in which technology is increasingly critical to business, IT is the foundation of an effective system of ICOFR and corporate governance is incomplete without adequate IT governance. Given the limitations of using dichotomous variables in U.S. studies, the unavailability of voluntary corporate disclosure of information on the effectiveness of internal control in Hong Kong, and the lack of information about audit committee participation in IT governance, this is the first study to use a survey approach to assess the effectiveness of ICOFR based on the five components of the COSO internal control framework. The survey questionnaire was mailed to the Chief Financial Officers (CFOs) of 874 Hong Kong main board listed companies. Completed questionnaires were received from 108 companies, representing a response rate of 12.36%. The current study consists of two essays. The first essay examines the association between audit committee quality and the effectiveness of ICOFR, and the moderating effect of family control on this relationship. The second essay examines the association between audit committee participation in IT governance and the effectiveness of ICOFR. The empirical results reveal a positive association between audit committee quality and the effectiveness of ICOFR. This suggests that an effective audit committee can strengthen the review and monitoring of a company's internal control system. The empirical results also show that the moderating effect on the positive association between audit committee quality and the effectiveness of ICOFR is stronger in non-family controlled firms than family-controlled firms. This suggests that non-family controlled firms utilize their audit committees more effectively to improve the quality of ICOFR. The results indicate that audit committee participation in IT governance has a positive association with the effectiveness of ICOFR. The results also indicate that audit committees should participate in IT governance at board level. The findings advance our understanding of corporate governance in areas related to the measurement of internal controls and audit committee quality, and the importance of IT governance to the effectiveness of ICOFR. The study adds to the literature by examining the effects of family control on corporate governance practices. The findings provide useful empirical evidence for the Hong Kong regulators and policy makers on the evaluation and improvement of corporate governance regulations. The research also provides insights into the development of requirements for internal controls over financial reporting for professional accounting bodies. Notes: CityU Call Number: HF5681.B2 T36 2011; xi, 195 leaves 30 cm.; Thesis (DBA)--City University of Hong Kong, 2011.; Includes bibliographical references (leaves 161-166)

2011-01-01T00:00:00Z Tang, Chin Tong Aaron ( 鄧展堂) http://dspace.cityu.edu.hk:80/handle/2031/6475 2012-08-07T07:42:12Z 2011-01-01T00:00:00Z

Title: The impact of privatization on the micro-behaviour and performance of Chinese banks Authors: Tang, Chin Tong Aaron ( 鄧展堂) Abstract: This paper examines the relationship between changes in performance and the process of privatization of state-owned commercial banks, joint-stock commercial banks and city commercial banks in Mainland China. Changes in performances are measured in terms of financial performance, corporate governance and risk-taking behaviour. Panel data collected between 2000 and 2007 from 104 banks with a total of 445 observations are analyzed. The empirical results indicate that city commercial banks out-performed state-owned commercial banks and joint-stock commercial banks, listed banks out-performed non-listed banks, and banks with foreign-ownership are generally more profitable. Foreign ownership and listing on stock exchanges added value to the Chinese banks. Ten cases provide insights into bank-specific behaviour and performance that cannot be captured in cross-sectional quantitative analysis. They further indicate that foreign-ownership brought about a positive impact on corporate governance by enhancing management through exposure to international market practices while it did not necessarily create the anticipated business opportunities. The objectives of introducing foreign strategic investors are examined; the outcomes and problems encountered are assessed. I conclude it is doubtful the original objectives of introducing foreign investors to resolve problems facing the Chinese banks and to open up new business opportunities to them have been achieved. The foreign strategic investors brought about improvements in corporate governance and risk-taking capability but the transfer of expert knowledge and state-of-art technical skills was limited. The domestic collaborations between foreign strategic investors and Chinese banks produced limited achievements. The major conclusions drawn are that privatization itself is insufficient to bring about performance improvements and needs other changes such as corporate governance and risk-taking behaviour, and with genuine changes in corporate culture. While foreign participation is better than no foreign participation, the importance of choosing an appropriate foreign investor is equally important and a genuine change in corporate culture is a must, including the independent directors acting to provide a system of checks and balances with the external auditor as the third line of defence. Notes: CityU Call Number: HG3334 .T36 2011; xi, 264 leaves 30 cm.; Thesis (DBA)--City University of Hong Kong, 2011.; Includes bibliographical references (leaves 229-242)

2011-01-01T00:00:00Z