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Please use this identifier to cite or link to this item: http://hdl.handle.net/2031/4261

Title: Workplace computerization and the quality of working life : the case of the finance industry in Hong Kong
Other Titles: Gong zuo jian dian nao hua yu gong zuo sheng huo su zhi : Xianggang jin rong ye ge an yan jiu
工作間電腦化與工作生活素質 : 香港金融業個案研究
Authors: Luk, Chi Yung (陸智勇)
Department: Dept. of Applied Social Studies
Degree: Master of Philosophy
Issue Date: 2004
Publisher: City University of Hong Kong
Subjects: Financial services industry -- Employees -- Effect of automation on -- China -- Hong Kong
Quality of work life -- China -- Hong Kong
Notes: CityU Call Number: HD6331.18.F472 H66 2004
Includes bibliographical references (leaves 179-190)
Thesis (M.Phil.)--City University of Hong Kong, 2004
v, 206 leaves ; 30 cm.
Type: Thesis
Abstract: Past studies of computerization and quality of working life (QWL) are criticized for sole reliance on the positivist paradigm. To extend the understanding, this research has adopted the bottom-up and user-centered approaches to explore the actual meanings of good quality of work life and the perceived computer impacts among computer users in the finance industry. The notion of work-life balance is introduced, seeking to contribute to the work life research development. The eighteen-interviewee sample contains both sexes, spreads across front-line and back office jobs as well as managerial and general positions, and includes both young and middle-aged employees. Through using qualitative interview method, two unique work life and computing orientations are discovered. The inherent diversity of workforce is reflected in the conservative- developmental divide in work life values and the passive-active dispositional difference in computer adoption between middle-aged and young workers, which result in two different views on QWL and computer impact. Computerization is perceived as both facilitating and obstructing the realization of different dimensions of QWL. The results directly feed back on recent interests in the digital divide and the cultural experience of computing within the social sciences community.
Online Catalog Link: http://lib.cityu.edu.hk/record=b1929056
Appears in Collections:SS - Master of Philosophy

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