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|Title: ||Knowledge management systems (KMS) continuance in organizations|
|Other Titles: ||Zu zhi zhong zhi shi guan li xi tong de chi xu shi yong|
|Authors: ||He, Wei (何偉)|
|Department: ||Department of Information Systems|
|Degree: ||Doctor of Philosophy|
|Issue Date: ||2006|
|Publisher: ||City University of Hong Kong|
|Subjects: ||Knowledge management|
|Notes: ||vi, 172 leaves : ill. ; 30 cm.|
Thesis (Ph.D.)--City University of Hong Kong, 2006
Includes bibliographical references (leaves 118-125)
CityU Call Number: HD30.2.H4 2006
Access is unrestricted.
|Abstract: ||This study explores the phenomenon of employees' continuance behaviors in
using knowledge management systems (KMS) in organizations. KMS can only meet
implementing organization's expectations when employees in those organizations
continually use them. Based on prior IS user acceptance and continuance research,
this study formulates a general KMS continuance model in which both continuance
intention and organizational facilitating conditions predict the employees' KMS
continuance behavior. The moderating effect of habit on the relationship between
intention and continuance is also considered.
Moreover, it is paid attention that the existing KM research has yielded extent
theoretical explanations but each of them offers different sets of factors influencing
knowledge sharing or KMS utilization. We argue that in order to achieve a better
understanding of KMS continuance behaviors, scholars need to consider both
perspectives of KMS continuance: knowledge contribution and knowledge seeking.
Therefore, we propose that by decomposing individual belief into multi-dimensional
belief constructs specific to knowledge contribution and knowledge seeking contexts,
the diverse factors in KM literature can be consistently related to the antecedents of
behavioral intention of KMS continuance.
Longitudinal data from an international company was collected in order to
empirically test the proposed KMS continuance model and two sets of users' belief
specific to behavioral context.
The results present strong support to all proposed hypotheses. User's
continuance intention and organizational facilitating conditions are significant
predictors of KMS continuance for both contribution and seeking behaviors. User's
habit exerts strong moderating effect on the relationship between intention and
continuance behavior. Additional evidence is offered to explain the specific beliefs in
different behavioral contexts.
This study contributes to the academic area of KM and KMS by theoretical
development in KMS continuance and decomposed users' belief in knowledge
contribution and seeking contexts, by adapting and improving some IS instruments to
be more specific to KM context, and by creating and validating a set of questionnaires
of KMS continuance in Chinese. In addition, the results of this study are especially
|Online Catalog Link: ||http://lib.cityu.edu.hk/record=b2147220|
|Appears in Collections:||IS - Doctor of Philosophy |
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