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Title: Managing non-work-related computing within organizations : a multiple approaches comparison study
Other Titles: Guan li zai ji gou zhong "fei gong zuo xiang guan" de dian nao shi yong : duo zhong guan li fang fa de bi jiao yan jiu
Guan li zai ji gou zhong fei gong zuo xiang guan de dian nao shi yong : duo zhong guan li fang fa de bi jiao yan jiu
管理在機構中"非工作相關"的電腦使用 : 多種管理方法的比較研究
管理在機構中非工作相關的電腦使用 : 多種管理方法的比較研究
Authors: Wong, Wing Man (黃頴汶)
Department: Dept. of Information Systems
Degree: Master of Philosophy
Issue Date: 2007
Publisher: City University of Hong Kong
Subjects: Business enterprises -- Computer networks -- Management
Information technology -- Management
Notes: CityU Call Number: HD30.2.W664 2007
Includes bibliographical references (leaves 155-165)
Thesis (M.Phil.)--City University of Hong Kong, 2007
vi, 192 leaves : ill. ; 30 cm.
Type: Thesis
Abstract: Recent research has shown that non-work-related computing (NWRC) can cost a lot to an organization, such as productivity loss, security problems, and even legal liability. Despite the execution of traditional managerial approaches, which are suggested as countermeasures for computer misuses, such as severe punishment and system blocking, employees still find ways for NWRC. This reflects an insufficiency of the traditional approaches to manage such a new workplace computing phenomenon. As a result, organizations are eager for some managerial approaches that can successfully induce employees’ persistent change in NWRC behavior as well as their self-restraint in NWRC behavior. Drawing from the literatures on IS Security, Organization Behavior, and Social Psychology, this research proposes and compares four specific managerial approaches in inducing employees’ sustainable change and self-restraint in the NWRC behavior. The four proposed approaches were preventive system, deterrent policy, persuasive campaign, and positive discipline. The former two approaches were classified as control-oriented approaches, while the latter two approaches were classified as commitment-oriented approaches. Two between-subject surveys with vignettes were conducted to examine the theoretical arguments of the present research. The findings from the two studies were consistent with our prediction that the two commitment-oriented approaches are more successful than the two control-oriented approaches, in terms of inducing sustainable change and self-restraint in NWRC behavior. We also found that employees responded with persistent change and self-discipline through the development of affective (desire-based) commitment to change and normative (obligation-based) commitment to change. In addition, the results also gave support to our assertion that procedural justice may be a potential factor to cause the success of a managerial approach in leading to persistent change and self-discipline on NWRC behavior. All in all, this research suggests the importance of commitment and procedural fairness in explaining and leading to long-term change and self-restraint in NWRC behavior. The findings of the present research do not only contribute to the advancement of the existing computer misuse literature, but also provide practical insights to organizations in dealing with NWRC.
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