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Title: Communicating with Types of Disability: Communicative Competence and Patronizing Speech
Authors: Ho, Fan Lung (賀繁龍)
Department: Department of Applied Social Studies
Issue Date: 2007
Course: SS4708
Programme: BSocSc Psychology
Supervisor: Prof Ng Sik Hung
Subjects: Interability
Types of Disability
Communicative competence
Patronizing speech
People with disabilities -- Means of communication.
Communication in social work.
Social workers -- Language.
Abstract: Objectives. Study 1 was to explore the relationship between types of disability and their associated stereotyped expectations of communicative competence. Study 2 was to determine whether changes in stereotypical communicative competence towards persons with disabilities would affect the perception of level of patronizing speech they received by a third party. Methods. In Study 1, a survey recruited sixty-two people at the campus of City University of Hong Kong to rate the communicative competence of nine types of disability varied with cognitive orientation, visibility and context-specificity. In Study 2, forty students of City University were assigned into the two experimental conditions (Public Relations vs. Computer Science) to evaluate the level of patronizing speech received by an interactant with disability. The patronizing speech was implemented in a conversational audiotape. Results. Study 1 revealed that Schizophrenia was rated as less communicatively competent than Dyslexia, and Dyslexia less competent than Muscular Dystrophy, in terms of the cognitive orientation. In the dimensions of the visibility, Monoplegia and Amputation were rated as more competent than Quadriplegia. Epilepsy was rated as less competence than Cancer and Exercise-induced Asthma in terms of the visibility. Study 2 showed that the interactant with disability and with a context conveying his communicative competence as positive would be perceived as receiving less patronizing speech than with a context conveying his competence as negative. Discussion. Study 1 suggested that people without disability held heterogeneous and hierarchical stereotype towards the communicative competence of persons with different disabilities. Study 2 indicated that people without disability could perceive accommodations of external interability communications towards their own stereotypical expectations of communicative competence of those interactants and it might possible to change stereotypes towards people with disabilities with additional contexts.
Appears in Collections:OAPS - Dept. of Applied Social Sciences

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