Predicting Organization Citizenship Behavior of Financial Institute Employees with Big Five Personality Factor and Organizational Values

Abstract

The purpose of this paper studied the impact of both individual and environmental factors on eliciting Organization Citizenship Behavior (OCB). Big Five Personality Factor was used to understand the relationship of personality on OCB. Organizational values were treated as environmental factor that helped to moderate the effect of personality on OCB. These values were derived from both the global Chinese values and the core values of a financial institute in Hong Kong. A total of 103 staff members drawn from senior to junior rank in the organization participated in this study. The participants were required to rate their personality score, rank the most recognized organizational values, and complete the OCB score in a self-administered questionnaire. It is found that personality factors are significantly related to all three dimensions of OCB (altruism, sportsmanship, and civic virtue). This relationship is particularly salient on conscientiousness, which is positively correlated to five dimensions of OCB. Regression analysis was used to understand the role of organizational values as moderator of personality on OCB. The result is that moderating effect was identified on two major organizational values: progressive and engaged at work for the influence of personality in predicting OCB outcomes.