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|Title: ||Exploring the underlying mediating processes between intragroup conflict and team outcomes : a social information processing perspective|
|Other Titles: ||Tan suo tuan dui chong tu yu tuan dui chan chu zhi jian zhong jie ji zhi de shi zheng yan jiu : she hui xin xi chu li li lun de shi jiao|
探索團隊衝突與團隊產出之間中介機制的實證研究 : 社會信息處理理論的視角
|Authors: ||Chen, Zhenjiao (陳振嬌)|
|Department: ||Department of Management|
|Degree: ||Doctor of Philosophy|
|Issue Date: ||2009|
|Publisher: ||City University of Hong Kong|
|Subjects: ||Conflict management.|
|Notes: ||CityU Call Number: HD42 .C45 2009|
xi, 198 p. : ill. 30 cm.
Thesis (Ph.D.)--City University of Hong Kong, 2009.
Includes bibliographical references (leaves 174-195)
|Abstract: ||This dissertation explores the underlying mediating mechanisms through
which intragroup conflict (task conflict vs. relationship conflict) influences various
team outcomes. This research topic is important because it introduces a new
perspective, the social information processing theory (SIP), into conflict literature and
contributes not only to intragroup conflict theories but also to SIP theories. Using the
SIP perspective, an integrated mediation model of conflict is proposed. This model
presents that the relationships between intragroup conflict (task conflict vs.
relationship conflict) and team outcomes will be mediated by three processes: learning
process of intragroup conflict, attribution process of intragroup conflict, and judgment
process of intragroup conflict.
The study also considers the transactive memory system (TMS) theory which is
integrated into the learning process of intragroup conflict. The learning process
presents that TMS mediates the effects of two types of conflict on three team
outcomes (team knowledge sharing, team innovation, and team standard job
performance). Another theory, the attribution theory, is incorporated into the
attribution process of intragroup conflict, which states that the effects of task conflict
on the three team outcomes are mediated by relationship conflict. Finally,
similarity–attraction paradigm is incorporated into the judgment process of intragroup
conflict, that is, group cohesiveness plays a mediating role in the relationships of two
types of conflict with the three team outcomes.
In addition, I explore the boundary conditions of the posited mediation model.
Two team contextual variables are adopted as moderators (team task type and team
learning orientation). It is expected that the mediating processes between relationship
conflict and the team outcomes do not vary across levels of the moderators. However, Luo, Hefu Liu, etc., for their warm friendship and support during the past four years.
Whatever happens in future, I will always think of you with your warm friendship
I also would like to express our great appreciation to my qualifying panel and the
examiners of my dissertation, for their time and their invaluable comments that will
help me a lot to improve this dissertation.
Special thanks should go to Prof. Vogel and Mr. Xi Zhang whose great support
and encouragement enabled me to complete this dissertation and they gave me
strength to get through all the hard times. At last but not least, I would like to thank
my family members for their unselfish dedication all the way.
It would be difficult to enumerate everyone who has supported me and enriched
my life, but I will always remember your kindness and love. I dedicate my dissertation
to all of you.|
|Online Catalog Link: ||http://lib.cityu.edu.hk/record=b3008235|
|Appears in Collections:||MGT - Doctor of Philosophy |
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