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|Title: ||The importance of IT project managers' soft competence for IT project success : an exploratory study in banking and finance|
|Other Titles: ||Tan tao zai yin hang ji jin rong ye zhong zi xun ke ji xiang mu jing li de ge ren ruan shi li yu xiang mu cheng gong de guan xi|
|Authors: ||Wan, Sai Chuen ( 尹世全)|
|Department: ||College of Business|
|Degree: ||Doctor of Business Administration|
|Issue Date: ||2011|
|Publisher: ||City University of Hong Kong|
|Subjects: ||Project managers.|
Finance -- Project management.
Information technology -- Management.
|Notes: ||CityU Call Number: HD38.2 .W354 2011|
xiii, 316 leaves : ill. (some col.) 30 cm.
Thesis (DBA)--City University of Hong Kong, 2011.
Includes bibliographical references (leaves 257-274)
|Abstract: ||This dissertation examines the most important soft competencies of IT project
managers for IT project success in the banking and financial services industry.
Based on the literature of project management research, the researcher has selected
relevant items for both IT project manager’s soft competence and IT project success.
Industry case studies and expert interviews are used to determine the most important
items among the relevant items The research model is then tested through an
extensive web survey, which was distributed through the 3 largest professional
bodies consisting of more than 13,000 project professional members. The hypotheses
(model) were tested using data collected from 333 valid responses from IT project
practitioners in the banking and finance sector who were involved in 4 roles, namely
IT project managers, the managers of IT project managers, IT systems users and IT
The empirical results show that the most important soft competencies for IT project
managers are "problem solving skills, the ability to "manage expectations" and
presentation skills". These competencies have a strong positive impact on the
fulfillment of business/user requirements, team satisfaction and quality success
criteria. While for other quantifiable success criteria, such as schedules and
budgeting, the "social skill" of an IT project manager can play a more critical role.
Therefore, the research hypothesis, "The soft competencies of IT project managers
are positively correlated with IT project success in the banking and financial
services industry", is supported empirically.
The design of this research represents a break-through in the project management
research domain. The two-phase approach takes advantage of both qualitative and
quantitative research methods. Phase 1 uses a case study to explore new ideas in
the contemporary context. Then, in phase 2, these ideas are tested in a pilot survey
that is validated by an industry expert group consisting current industry practitioners, project professional body representatives and university professors. The
mass-scale survey is then carried out in the world’s main financial centre. This
unique mix-method with multi-stakeholder research design significantly improved
the reliability, validity, relevance, practicality and coherence of the research findings.
The findings provide solid evidence of the correlation relationships between the most
important soft competencies of IT project managers and the specific IT project
success criteria. Furthermore, the rankings of the project success criteria and IT
project managers’ soft competence from the perspective of different stakeholders are
presented. These findings represent a new chapter in current project management
theory and practice. In addition to filling this gap in the literature, the results of this
study could also assist the career development of project management professionals,
help business leaders to select effective project managers and enable organizations to
better allocate human resources.|
|Online Catalog Link: ||http://lib.cityu.edu.hk/record=b4085694|
|Appears in Collections:||CB - Doctor of Business Administration|
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