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|Title: ||ERP implementation in China : success indicators and critical success factors in Chinese telecom SOEs from the project management perspective|
|Other Titles: ||Zai Zhongguo de qi ye zi yuan ji hua shi shi : cong xiang mu guan li jiao du kan Zhongguo dian xin ye nei guo jia qi ye de xiang mu shi shi cheng gong zhi biao he cheng gong guan jian yao su|
在中國的企業資源計畫實施 : 從項目管理角度看中國電信業內國家企業的項目實施成功指標和成功關鍵要素
|Authors: ||Wong, Chi Wing ( 王志榮)|
|Department: ||College of Business|
|Degree: ||Doctor of Business Administration|
|Issue Date: ||2011|
|Publisher: ||City University of Hong Kong|
|Subjects: ||Enterprise resource planning -- China.|
Telecommunication -- China -- Management.
Government business enterprises -- China -- Management.
|Notes: ||CityU Call Number: HD30.213 .W63 2011|
311 leaves : ill. 30 cm.
Thesis (DBA)--City University of Hong Kong, 2011.
Includes bibliographical references (leaves 281-286)
|Abstract: ||Based upon a thorough literature review and ten years of professional Enterprise
Resource Planning (ERP) experience in China, I have developed a practical ERP
Success Model. The model includes six success indicators and fifteen critical
success factors (CSFs). To ensure its comprehensiveness, the model has been tested
through in-depth interviews with six Chinese ERP experts. After some revisions as a
result of this, three top success indicators and eight top CSFs have been identified to
form a simplified ERP Success Model.
The four state-owned enterprises (SOEs) of the Chinese telecom industry have been
among the pioneers implementing ERP systems in China since 2000. Studies of these
early birds’ successes in ERP implementation in China will certainly offer great
insights into the development of ERP.
In view of the above, this paper reports on an in-depth study of the ERP systems
implemented by the telecom industry in China. The particular focus is on all the four
telecom SOEs that have implemented SAP or Oracle ERP systems from 2002 to 2007.
In-depth semi-structured interviews using the ERP Success Model framework have
been conducted with project managers of six ERP implementation cases in the four
Based on the project ratings obtained from the six telecom ERP implementation cases,
the ERP Success Model was tested for its practicality. A rating analysis was
formulated from the correlations between two sets of average performance ratings
based separately on the six success indicators and the fifteen CSFs. The high
correlations suggest that the ERP Success Model can be a valuable tool to guide
practitioners towards a successful ERP implementation in China by focusing on the
variables introduced in the model.
Furthermore, based on the interviews conducted and information collected,
comprehensive analysis has produced answers to the following research questions.
Q.1: What are the key success indicators that can define a successful ERP
implementation in China?
Q.1a: How do Chinese Telecom state-owned enterprises (SOEs) define ERP
Q.2: What are the critical success factors that lead to a successful ERP
implementation in China?
Q.2a: Why are some ERP implementations in Chinese Telecom SOEs more
successful than others?
Q.3: From a project management's perspective, how do implementation
processes affect the likelihood of ERP implementation success or failure
in Chinese Telecom SOEs?
Finally, through the detailed analysis of all the six target cases, I make the following
practical recommendations for ERP implementation in China particularly for Chinese
Telecom SOEs, hoping they may contribute to the future success of ERP development
1. Importance of Establishing "Nationwide Templates
2. Importance of Top Management Support
3. Necessity of User Involvement
4. Users’ need for Education and Training
5. Value of Finance Led ERP Projects
6. Minimal Software Customization plus the Need for Localization
7. More Attention to Culture and People related CSFs
8. The Need to Deal with Personal Interest
9. The Need to Deal with Fears of Losing Job
10. Balancing the Need for Controls with Security Loading
11. Addressing Functional Needs
The findings from this research have broad implications for ERP implementation in
China, particularly for SOEs.|
|Online Catalog Link: ||http://lib.cityu.edu.hk/record=b4085698|
|Appears in Collections:||CB - Doctor of Business Administration|
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