Knowledge management assessment of SIX Payment Services

Abstract

This paper is the result of the Knowledge Management Assessment of the Swiss company SIX Payment Services. The company background was briefly introduced including the main objectives and key processes. Through the Knowledge Management Assessment it was determined whether SIX has the right Knowledge Management Infrastructure and technologies in place to support the key processes. The result of our assessment was that the processes Socialization & Combination for Knowledge Discovery, Socialization for Knowledge Sharing and Direction for Knowledge Application were not good enough at SIX Payment Services. After the assessment different solutions were evaluated and we propose two KM solutions to improve the Knowledge Management. One Solution is an IT KM solution, which is introduced using screenshots of our web based prototype. To motivate people in contributing Knowledge to the IT solution, a Non IT KM Solution in form of an incentive program is described. The combination of those two solutions can improve the Knowledge Management at SIX Payment Services.