FoodServe: a self-service platform for restaurants

Abstract

Hong Kong, a gourmet paradise, has a wide variety of restaurant providing Eastern and Western dining services. Typically, restaurants provide dine-in, takeout and delivery services. Especially in crowd area, takeout and delivery ordering are popular in rush hours because restaurants might possibly full when people are coming late. Furthermore, takeout and delivery ordering are usually received by phone call. Have you ever been waiting for a long time in phone queue, and be denied finally? Or when you dine in restaurant, can you catch the attention of waiter for ordering during rush hours? As a restaurant, you may want a software application to reduce cost, increase sales and improve quality of service. Software application helps a lot in reducing workload of staff, thus freeing staff for other important tasks. But after considering the development cost and required space, you may possibly say no. As a customer, you may have difficulties in finding nearby restaurants that fits your interest. On the other hand, phone ordering is time consuming during holiday or rush hours because of the phone queue. It is difficult to place order by phone call since menu is not available while taking the phone call.