Knowledge management assessment and solution: proposal for a consulting company

Abstract

This proposal is aimed at suggesting knowledge management tools to the cosmetic division of the REACH24H consulting company to improve its knowledge management. REACH24H is a China-based international consulting company in the field of regulatory compliance established in 2009, provides global regulatory compliance solutions to assist manufacturers, importers and downstream users to effectively extend its businesses from foreign countries to mainland China. The objective of the proposal is to indicate the internal knowledge management problems of the REACH24H and propose the KM-oriented solution to solve the problem. The proposed solution is targeted to improve the weakness and the insufficiency of the company based on the assessment result. The assessment result reveals that there are four problems existing in the division including the lack of IT support, lack of communication, lack of training as well as the deficient non-technical KM infrastructure. The proposed solution including implementing new KM tools, improving existing KM tools and improving the deficient non-technical KM infrastructure. By using criteria scoring evaluation, the value and worthiness of improving and integrating the existing KM tools are higher than implementing new KM tools. The detailed plan of the suggested solution is illustrated in order to increase the credibility of the proposal and to show proposal is highly feasible.