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|Title:||Successful CRM implementation beyond software|
|Authors:||Lam, Joy Lai Ki (林麗琦)|
|Department:||Department of Manufacturing Engineering and Engineering Management|
|Award:||Won the Outstanding Essay Award in the CRM Writing Contest in China organized by Greater China CRM Research Institute (China) in 2004.|
|Remarks:||The Institutional Repository only contains the News announcement|
|Appears in Collections:||Student Works With External Awards |
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