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Please use this identifier to cite or link to this item: http://hdl.handle.net/2031/284

Title: Performance measurement model for six sigma implementation: case study in Chinese enterprises
Authors: Chan, Chi On (陳智安)
Sun, Hongyi
Department: Department of Manufacturing Engineering and Engineering Management (Chan, C. O.; Dr. Sun, H. Y.)
Issue Date: Mar-2005
Award: Chan Chi On won the Best Paper Award (6-Sigma & Business Process Re-engineering) in the 10th International Conference on ISO 9000 & TQM organized by Shanghai Association for Quality (China), Shanghai Academy of Quality Management (China) and Hang Seng School of Commerce in 2005.
Subjects: Six sigma
Performance measurement
Chinese enterprise
Type: Article
Abstract: The application of Six Sigma was blooming in the past decade in the US. Most of Fortune 500 companies like GE, Motorola, Ford, Bank of America and Citi Bank are using Six Sigma as their tools to strike for financial saving and performance improvement. This trend has been extended to Asian companies like Samsung, Toshiba, and Sony. In the last few years, some of the big corporations in China like TCL, Chunlan, Haier, and ZEL also adopted Six Sigma. However, there is no measurement model so far to reflect how successful Six Sigma implements in the Chinese enterprises. This paper is to discuss the performance measurement of Six Sigma implement in Chinese enterprises. This measurement model is based on the critical successful factors of Six Sigma. The model makes it possible to measure performance of Six Sigma implementation but also to provide guidance for improvement in the enterprise. Based on survey and qualitative observation on the enterprises having implemented Six Sigma, this paper reports a case study in order to develop this approach, in which questionnaire are designed to assess the performance.
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