5 step approach to manage quality in global supply chain

Abstract

Value chain function has been dispersed more geographically under global supply chain and the linkage between organizations along the supply chain become more complex. Managing quality in global supply chain is essential to the success of the firm. Motivators of global sourcing are lower price, better quality, easier access to new technology, shorter product development and life cycle and more comparative advantage. Some common principles of Supply Chain Management and Quality Management are identified and studied by the authors, namely customer and supplier relationship, share information and open communication, supplier management, customer satisfaction and quality management. A “5 Step Approach” is then proposed to manage the quality of the international suppliers to achieve these common principles.