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Title: Knowledge management assessment of SIX Payment Services
Authors: Steinbach, Maximilian
Li, Dandan (李丹丹)
Feng, Fanjuan (馮凡娟)
Liu, Mingyan (劉名言)
Zhang, Junlan (張珺斕)
Department: Department of Information Systems
Issue Date: 2014
Course: IS6921 Knowledge Management
Programme: Master of Science in Information Systems Management / Master of Science in Electronic Business & Knowledge Management
Instructor: Dr. Fang, Yulin
Subjects: SIX Payment Services -- Information resources management.
Knowledge management -- Switzerland -- Case studies.
Financial services industry -- Information resources management -- Switzerland -- Case studies.
Citation: Steinbach, M., Li, D., Feng, F., Liu, M., & Zhang, J. (2014). Knowledge management assessment of SIX Payment Services (Outstanding Academic Papers by Students (OAPS)). Retrieved from City University of Hong Kong, CityU Institutional Repository.
Abstract: This paper is the result of the Knowledge Management Assessment of the Swiss company SIX Payment Services. The company background was briefly introduced including the main objectives and key processes. Through the Knowledge Management Assessment it was determined whether SIX has the right Knowledge Management Infrastructure and technologies in place to support the key processes. The result of our assessment was that the processes Socialization & Combination for Knowledge Discovery, Socialization for Knowledge Sharing and Direction for Knowledge Application were not good enough at SIX Payment Services. After the assessment different solutions were evaluated and we propose two KM solutions to improve the Knowledge Management. One Solution is an IT KM solution, which is introduced using screenshots of our web based prototype. To motivate people in contributing Knowledge to the IT solution, a Non IT KM Solution in form of an incentive program is described. The combination of those two solutions can improve the Knowledge Management at SIX Payment Services.
Appears in Collections:OAPS - Dept. of Information Systems

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